Privacy Policy

Last Updated: 15.01.25

Welcome to Gor Pets! We are committed to protecting your privacy and ensuring your personal information is handled securely and transparently. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website (“Site”) or interact with us.

1. Who We Are

Gor Pets is a company registered in the UK, specializing in pet products. Our registered office is located at:

Gorpets House, Albion Road, West Bromwich, West Midlands, B70 8AX

For questions or concerns about this Privacy Policy or your data, please contact us at:

• Email: info@gorpets.co.uk
• Phone: 0121 580 4984

2. Information We Collect

We may collect and process the following types of personal data:

2.1. Information You Provide Directly:

• Name
• Email address
• Phone number
• Billing and shipping addresses
• Payment details (processed securely by third-party providers)
• Account details (if you create an account on our Site)
• Any correspondence you send us

2.2. Information We Collect Automatically:

• IP address
• Browser type and version
• Operating system
• Pages visited on our Site
• Time and date of your visit
• Referral source (e.g., how you arrived at our Site)
• Cookies and similar tracking technologies (see Section 5 for details)

2.3. Information from Third Parties:

We may receive information about you from third-party services, such as:

• Payment processors
• Social media platforms if you interact with our accounts

3. How We Use Your Information

We use your personal data for the following purposes:

• To process and fulfil your orders, including payment and delivery.
• To provide customer support and respond to inquiries.
• To personalize your shopping experience.
• To send transactional emails, such as order confirmations and delivery updates.
• To send marketing communications, if you have opted in.
• To analyse website usage and improve our Site and services.
• To comply with legal obligations and resolve disputes.

4. Sharing Your Information

We may share your personal data with:

• Service Providers: Third parties that help us provide services, such as payment processors, delivery companies, and IT support.
• Legal Authorities: When required to comply with legal obligations or protect our rights.
• Business Transfers: If we are involved in a merger, sale, or acquisition, your data may be transferred as part of that process.

We do not sell your personal data to third parties.

5. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to enhance your browsing experience. Cookies help us:

• Recognize you when you return to our Site.
• Analyse how our Site is used.
• Provide personalized content and offers.

5.1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help the website function efficiently and provide information to the owners of the site.

5.2. Types of Cookies We Use

• Essential Cookies: Necessary for the functionality of our Site, such as enabling you to use secure areas or add items to your cart.
• Performance Cookies: Collect information about how visitors use our Site to improve its performance.
• Functional Cookies: Allow us to remember choices you make, such as your language preferences.
• Targeting/Advertising Cookies: Used to deliver content relevant to your interests and measure the effectiveness of our marketing campaigns.

5.3. How to Manage Cookies

You can manage or disable cookies through your browser settings. Each browser provides different options for handling cookies, and you can typically find these settings under “Preferences” or “Settings.”

Please note that disabling certain cookies may affect the functionality of our Site and limit your user experience.

5.4. Third-Party Cookies

We may allow third-party services to place cookies on your device to support our marketing efforts or improve your browsing experience. These third-party cookies are subject to the privacy policies of their respective providers.

5.5. More Information on Cookies

For more detailed information about cookies, including how to control or delete them, visit www.allaboutcookies.org.

6. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to correct any inaccuracies in your personal data.
• Deletion: Request the deletion of your personal data, where applicable.
• Restriction: Ask us to restrict processing of your data under certain circumstances.
• Objection: Object to our processing of your data for direct marketing or legitimate interests.
• Data Portability: Request a copy of your data in a machine-readable format.
• Withdraw Consent: Withdraw consent for processing where consent was previously provided.

To exercise these rights, please contact us at info@gorpets.co.uk. We aim to respond within one month.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. International Data Transfers

If we transfer your data outside the UK or European Economic Area (EEA), we ensure that it is protected under standard contractual clauses or other appropriate safeguards in compliance with UK GDPR.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our Site, and significant changes will be communicated to you.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please get in touch:

• Email: info@gorpets.co.uk
• Phone: 0121 580 4984
• Address: Gorpets House, Albion Road, West Bromwich, West Midlands, B70 8AX

Thank you for trusting Gor Pets with your personal information. We value your privacy and are committed to protecting it.